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Conditions of use

In compliance with Law 34/2002 on Information Society and Electronic Commerce (LSSICE), we inform you that the holder of the services provided in the corresponding domain is Jardines Verticales SLU, with CIF B54570221, a company legally incorporated in Spain and registered in the province of Alicante, and established in Av./ San Francisco de Asis No. 64 Local-Bajo 1-2, 03195- El Altet, Alicante - Spain.

For inquiries, please contact us at the email or you can also call us at (+34) 965 688 134 from 9:00 a.m. to 5:00 p.m..



This document is to regulate the provision of information provided in the domain and the users navigation on it, as well as regular the purchase transactions conducted between registered customers and the e-commerce

Both the navigation and purchase of any of the products offered in the online store imply the acceptance as a user and/or client respectively, without reservations of any kind, of these general conditions of use and purchase, which Jardines Verticales SLU reserves the right to change, without notice, for technical or trade policy reasons, and always adapting to current legislation at all times.


To browse at is not needed to register as a client, having free access to information on the offered products. However, to purchase any product the prior creation of a customer account is required, for which purpose you can consult the instructions contained in clause 5.2 of these terms and conditions.

Both users and customers undertake to respect these general conditions of use, and always act according to the law, morality and the requirements of good faith, using due diligence, and not using the website http: / / in any way that may impede, damage or impair the normal functioning, property or rights of Jardines Verticales SLU, its suppliers, other users or in general any third party.


All content published in the store, especially trade names, graphic design of logos, text and buttons, brands or industrial drawings and any other signs of industrial and commercial use are subject to rights of intellectual and industrial property of Jardines Verticales SLU or other owners thereof.

It is forbidden, therefore the use of website for public or commercial purposes, by its users and customers.


Without prejudice to the obligation of Jardines Verticales SLU to ensure at all times that the graphics and text of each product (image, description of its main features, price, etc.) published on the website information faithfully corresponds to it, immediately proceeding to correct any typographical or correspondence error detected, Jardines Verticales SLU is not responsible directly or indirectly of any information, content, statements and expressions contained in the products themselves marketed on the web, as well as the obligations of presentation and labeling of such products, falling this responsibility at all times in the publishers, manufacturers or suppliers of such products. Customer understands that Jardines Verticales SLU is an intermediary between him and that manufacturer or distributor grouper.

Jardines Verticales SLU does not respond in any way that users and customers to use the website in accordance with these Terms and Conditions, the law, morality and public order.

The existence of hyperlinks to our website at others beyond our websites does not imply in any case the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance of Jardines Verticales SLU of its contents or services, being in any case it exonerated of any liability for the use of the services provided by such external sites.

Jardines Verticales SLU is not responsible for any damages that may result from interference, omissions, interruptions, computer viruses, faults and / or disconnections in the operation of this electronic system or appliances and computers of users or customers, motivated by outside Jardines Verticales SLU causes which prevent or delay the provision of services or browsing the store, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Jardines Verticales SLU causes, due to the user or customer, third parties or force majeure.


Under the provisions of Article 27 of Law 34/2002 of Services of Information Society and Electronic Commerce (LSSICE), we inform on the following:

5.1. Acceptance of general conditions of hiring.

The confirmation of the order by the client expressly implies knowledge and acceptance of these general conditions of use and purchase published on the website at the time of confirming the order, as part of the contract.

5.2. How a purchase is transacted.

You simply have to add the product you want to the order by clicking on the button "add". You can continue buying other items, to be added to the order, or process the order with the product included by pressing the "continue" button at the lower right.

A screen will ask for your e-mail and password. If you are a registered client, you only need to enter data. If you are not a client yet and want to register, you can do so from the "Create a customer account" located at the top of the page.

Data from e-mail and password accepted after the registration process will serve to successive transactions you make on our website. In your customer profile will be recorded your personal data (see our privacy policy), so you will not need to re-fill them in later purchases.

Once the payment is verified by any of the forms set out in clause 9 ("Payment") and within no more than 24 hours, will be sent by e-mail a confirmation of acceptance of order and will proceed to ship the product as soon as possible.

If detected that there was an error in the introduction of the price of an item, after the receipt of an order, we will contact the customer as soon as possible to inform advocacy, and offer the option of cancellation or maintenance order under the right conditions.

5.3. Information about the contract file.

The purchase contract will not be filed in any media, without prejudice to the general conditions that make it up are fully accessible on the "general conditions of use and recruitment" located at the bottom of the website.

5.4. Detecting and fixing errors in data entry.

In case of error in entering data in the registration form as a customer, you have the ability to later modify the information coming into your customer account and editing the different sections.

In case of error in the selection of a product or any other information submitted during the purchase process, you can select the wrong product from basket and remove it, or go back to cancel.

For any other issues that may not be settled through the above mechanisms, please contact Jardines Verticales SLU via email ( or telephone ((+34) 965 688 134).

5.5. Contract language.

The language used in the formalization of the contract is Spanish, exclusively.


Users who want to create a customer account undertakes:

a) Meet the requirement be of legal age.

b) Provide truthful information about the data requested in the registration form, and to keep them updated.

c) Provide a valid address to enable the delivery of orders within the usual time of delivery of goods. In case of breach of this obligation by the customer, Jardines Verticales SLU shall not be liable for the delay or inability to deliver the order.

d) Diligently save the access data to customer account ("email" and "password"), taking responsibility for the damages that may result from improper use thereof.

e) Do not use false identities or impersonate other clients by using their access data.


Our shop supplies orders to any population in Spain or the world, excluding the provinces of Las Palmas, Santa Cruz de Tenerife, Ceuta and Melilla.


The prices publised on our website do not include VAT.

Shipping costs are not included in the price, and will be shown before finalizing your purchase.


Accepted payment methods for purchase at are:

a)   Bank transfer.  In this case, you must make the transfer in favor of Jardines Verticales SLU, to account ING. IBAN: ES38 1465 0100 9119 0040 2588, indicating in the concept the number order and customer name and surname.

b)    Paypal.

c) Credit card

Regardless of the chosen method of payment, we inform you that the order will only be confirmed previous payment, so that once this is verified, Jardines Verticales SLU will proceed to shipment in the shortest possible time.


Without prejudice to the provisions in clause 7, the supply of the products published on our website is valid as long as the products are visible, and once the order is confirmed and verified your payment, we will proceed to ship the product / s in as soon as possible to the customer's specified in the registration form home, considering whether it is in stock, provider availability and own transport time.

In the event that the purchased product is not available or a delay in delivery lead the legal maximum, Jardines Verticales SLU will inform the customer of that fact and the stimated time of delivery.


Right of withdrawal:

Jardines Verticales SLU only accepts changes or refunds in the event the product is defective. Jardines Verticales SLU is not responsible for damage to the product during transportation, all our products are shipped insured, so you should contact the company in charge of transport.



The warranty period is two years from delivery of the product, although defects caused by neglect, beatings, misuse or tampering are not included in it.

Unless proved otherwise, be presumed faults that become apparent within six months after delivery of the product, be it new or second hand, already they existed when the thing was delivered, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

In those circumstances justifying the application of the warranty will opt for repair, replacement of the article, rebate or refund under the legally established terms.